Help & Frequently Asked Questions

Section 1: General Marketing Questions

Q1. What is the most important online presence for a small business?
Most small businesses should start with three pillars: a professional website, a verified Google Business Profile (GBP), and at least one active social media account where their customers spend time. Together, these establish credibility and make you discoverable.

Q2. How much should a small business spend on marketing?
A common rule of thumb is 5–10% of revenue, but for growth phases, businesses often allocate more. RedSky packages start at $250/month so even small companies can compete with bigger players.

Q3. What is SEO and why does it matter?
SEO (Search Engine Optimization) is the process of making your website and content easier to find in search engines. For local businesses, this means ranking for searches like “locksmith in Albuquerque” or “auto repair near me.” SEO increases visibility, credibility, and leads.

Q4. What’s the difference between paid ads and organic SEO?

• Paid ads = instant visibility, but you pay per click.

• SEO/organic = slower to build, but once you rank, the traffic is free.
  Most businesses benefit from a balance of both.

Section 2: About RedSky Services

Q5. What services does RedSky provide?
We offer Website & SEO management, Google Business Profile optimization, Social Media management, AI & automation solutions, Paid Ads management, Lead Generation, and Combo packages.

Q6. What is included in the $250/month minimum?
The Starter tier of any category. For example:

• Website: site management, 1 new page or blog/month, SEO fixes

• GBP: weekly posts, review replies, reporting

• Social: 8 posts/month with graphics

• Automation: basic AI agent/automation setup

• Ads: one campaign managed (ad spend separate)

• Lead Gen: $10 per lead pay-as-you-go

Q7. Do I have to sign a long-term contract?
No. All plans are month-to-month. Discounts are available for quarterly or annual commitments, but you’re never locked in.

Q8. Do you offer exclusivity?
Yes. For $500/month per category, per business type, per service area, you can secure a No-Compete add-on. This means we won’t work with your direct competitors in that category and area while it’s active.

Q9. Who owns the websites you build?
Websites remain RedSky’s property unless you pay a buyout fee (which may be called a transfer/setup fee if done in the first year) or choose to have us build on your own hosting account (extra cost). You always own your branding, content, and images.

Q10. How do I get started?
You can:

• Choose a package on our Pricing Page

• Fill out the Build Your Own Package form

• Or Contact us directly

Section 3: Technical & Support

Q11. How quickly do you respond to support requests?
We respond within 1 business day to all support inquiries.

Q12. What if my GBP gets suspended?
We provide one free verification attempt. Additional re-verifications cost $50 each to cover time and travel. We’ll guide you through reinstatement if issues occur.

Q13. How do I submit my design requests?
All clients get 10 design credits/month (flyers, cards, graphics). You can email requests to petroglyphsupply@gmail.com or submit via your client portal if set up.

Q14. Can I upgrade/downgrade my package anytime?
Yes. You can change tiers or categories at any time. Billing is prorated fairly.

Section 4: Small Business Tips (Value-Add SEO Content)

Q15. How do I get more Google reviews?

• Ask every satisfied customer directly

• Use a QR code on receipts/cards

• Automate review requests via email/text
  Respond to reviews promptly — both positive and negative.

Q16. How often should I post on social media?
At least 2–3 times per week for most businesses. Consistency is more important than volume. RedSky can automate posts for you if you don’t have time.

Q17. What’s the #1 mistake small businesses make online?
Not keeping their information updated (hours, phone number, website link) across all platforms. Even small inconsistencies can hurt SEO and customer trust.

Q18. What is “programmatic SEO”?
It’s creating multiple optimized pages (like service-area or product pages) at scale using automation and templates. Example: a mechanic site with a page for every city it serves. RedSky uses this for local dominance.