RedSky Business Solutions
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Frequently Asked

Questions

Answered

Everything you need to know before getting started. If your question isn't here, just call or email.

Getting Started

How does the onboarding process work?

After you sign up, we schedule a short call to learn about your business, gather access to your Google Business Profile, and set up your review request system. Most clients are fully live within 5 business days.

Do you require a contract?

No. All services are month-to-month. You can cancel anytime with no fees or penalties.

Are there setup fees?

No setup fees. You pay the monthly rate and that's it.

Do you work with businesses outside Albuquerque?

Yes. We primarily serve Albuquerque, Rio Rancho, and Santa Fe, but we work with businesses anywhere in New Mexico and can discuss other markets.

Review Management

How do you request reviews from customers?

We send personalized review request messages via SMS or email after a transaction. Every customer receives the same invitation — we never filter who gets asked, which keeps you compliant with Google's policies.

Can you remove negative reviews?

We cannot remove reviews that don't violate Google's content policies. What we do is respond to them professionally and strategically so future customers see a business that handles feedback well — which is almost as valuable as a 5-star review.

What platforms do you manage reviews on?

Google Business Profile is always the priority. Depending on your plan we also monitor Facebook and Yelp.

How quickly do you respond to negative reviews?

We aim to draft a response within a few hours of a negative review appearing. You can approve before posting or let us handle it autonomously — your choice.

Google Business Profile

Do I need to give you access to my Google account?

No. We request Manager access to your Google Business Profile specifically — you keep full ownership and can revoke access anytime.

How long before I see results in the map pack?

GBP ranking depends on many factors including review velocity, optimization completeness, and competition. Most clients see noticeable movement within 60–90 days of a fully optimized profile.

What if my business doesn't have a Google Business Profile yet?

We'll create and verify one for you as part of the onboarding process.

Pricing & Billing

What does the Automation Bundle include?

The $200/month bundle includes all four services: Review & Reputation Management, Google Business Profile management, Facebook Automation, and Content & Marketing Automation.

Can I add or remove services at any time?

Yes. Your plan is flexible. Add or drop services at the start of any billing cycle.

How does billing work?

We bill monthly via card on file. You receive an invoice at the start of each billing period.

Still Have Questions?

Call us or send a message — we respond fast.

GROW

Scene 005 — Final Frame

Let's Build

Together

No contracts. No fluff. Just real growth for local businesses.